Help & Support

You can start a care request directly from the homepage by choosing the service you need or opening recommended care options. Select the service type, choose a date and time, fill in your details, and confirm. DocOnWay will keep you updated by email and SMS while we help coordinate next steps.

Yes. Cancellations made at least 2 hours before your appointment are fully refunded. Cancellations made less than 2 hours before, and before the doctor has been dispatched, are refunded at 50%. Once the doctor has been dispatched or the service has started, cancellations are non-refundable, subject to your statutory rights. See our Cancellation & Refund Policy for full details.

DocOnWay supports three care routes: House Call, Clinic Visit, and Online Consultation. Availability varies by care route and location.

We accept major credit and debit cards. Payment is processed securely through our payment partner so DocOnWay can confirm your care request and coordinate next steps.

Yes. After your consultation, we help you with the documents typically needed for travel insurance claims, such as invoices and medical reports when issued. Reimbursement always depends on your insurer and policy.

Providers appear on DocOnWay after our team reviews and approves their listing. The DocOnWay Approved badge means a provider has been approved for listing; it does not mean we independently verify professional qualifications, licenses or accreditation. You can always ask the provider directly about their credentials.

DocOnWay is for non-emergency healthcare only. In case of a medical emergency in Turkey, call 112 immediately.