Pre-Information Form

DocOnWay is a service operated by ESSEMED Özel Sağlık Hizmetleri Medikal Turizm ve Ticaret Ltd Şti.

Tax Office: Antalya Kurumlar, Tax No: 3801029013, MERSİS No: 0380102901300001, Trade Registry No: 106778, with registered address at Soğuksu mah 299 sokak No:4/4, Muratpaşa/ANTALYA, 07030, Turkey, website www.doconway.com, phone +90 850 888 92 07, and contact e-mail support@doconway.com.

The service consists of digital care intake, request routing, communication support, matching with a suitable independent provider or care route, and related operational coordination. DocOnWay does not itself provide medical diagnosis, treatment, prescriptions, or emergency services.

The total amount shown during checkout is the amount presented for the relevant care request at that time. Unless clearly stated otherwise, it should be read together with the Payment & Service Terms. Currency, timing, and service scope may affect the displayed amount.

Additional medical fees may arise depending on clinical evaluation, tests, treatment, medication, transport, or local provider conditions. Such additional fees, where applicable, are billed by the independent healthcare provider and may fall outside the amount collected through the platform.

Payment may be collected through DocOnWay and processed via authorized third-party payment service providers. Banking, card, authentication, and settlement steps may therefore involve external payment infrastructure providers in addition to the platform.

The digital coordination service may begin promptly after the user submits the request and completes the relevant confirmation steps. Actual provider timing depends on availability, location, service type, operational conditions, and provider acceptance.

Users may have statutory rights under Turkish consumer law regarding distance contracts. However, where the user expressly requests the digital coordination service to begin before the withdrawal period ends, the right of withdrawal may be limited or waived once performance has started, to the extent permitted by applicable law.

By proceeding with the request and payment flow, the user may be asked to acknowledge that the service should begin immediately so that DocOnWay can start coordination, provider outreach, and operational handling without delay.

Cancellations made at least 2 hours before the scheduled appointment receive a full refund of the amount collected by DocOnWay. Cancellations made less than 2 hours before the scheduled appointment receive a 50% refund of the amount collected by DocOnWay, provided that the assigned doctor or provider has not yet been dispatched and the service has not started. Once the doctor or provider has been dispatched, is en route, has arrived, or the service has otherwise started, no refund of the amount collected by DocOnWay is issued, subject to applicable statutory rights. If the assigned doctor or provider has already been dispatched, or the scheduled service time has been reached and the provider was available to perform the service, and the user does not attend the appointment or cancel in advance, no refund of the amount collected by DocOnWay is issued. If the booking is cancelled by the assigned provider or by DocOnWay, the user receives a full refund of the amount collected by DocOnWay, or, at the user's request, DocOnWay will coordinate rescheduling at no additional charge. This commercial cancellation policy does not limit or replace any statutory withdrawal right you may have — see the full Cancellation & Refund Policy (Terms & Conditions, Section 9) for complete terms.

Users may contact DocOnWay support for platform-related complaints, payment concerns, or coordination issues. Mandatory rights under Turkish consumer law, including access to relevant consumer authorities and courts, remain reserved.

The applicable legal texts are stored digitally by DocOnWay as part of the platform experience and may be accessed through the footer legal center, relevant booking pages, or customer support where reasonably appropriate.

DocOnWay is a service operated by ESSEMED Özel Sağlık Hizmetleri Medikal Turizm ve Ticaret Ltd Şti.
Tax Office: Antalya Kurumlar, Tax No: 3801029013
MERSİS No: 0380102901300001, Trade Registry No: 106778
Address: Soğuksu mah 299 sokak No:4/4
Muratpaşa/ANTALYA, 07030, Turkey
Phone: +90 850 888 92 07
Website: www.doconway.com
E-mail: support@doconway.com