Health Data Notice

The purpose of this notice is to explain, in connection with applicable data protection law including KVKK and GDPR, how DocOnWay processes special category personal data, including health data, to the extent necessary to receive, understand, route, and coordinate your care request.

The data may include complaints, symptoms, medical history summaries, medication information, allergy information, age or age range, attachments shared for routing purposes, test summaries, provider communication notes, and related health-related information that you voluntarily provide.

The data may be processed to understand your request, determine a suitable care route, identify a relevant provider type, coordinate communication, facilitate booking operations, support safety reviews, and assist with service continuity and complaint handling.

Where necessary for service coordination, relevant health information may be shared with independent healthcare providers such as doctors, clinics, hospitals, dentists, or laboratories so that they can review the request and decide whether and how to proceed under their own professional responsibility.

DocOnWay may use AI-assisted intake or routing tools to collect initial information, ask clarifying questions, categorize the request, and support the coordination flow. These tools are used for informational intake and operational routing only.

DocOnWay does not diagnose, prescribe, or treat. Health information shared with the platform is not used by DocOnWay to make a clinical diagnosis or treatment decision. All medical decisions remain with the independent healthcare provider.

DocOnWay does not use identified health data for marketing purposes. Health data is processed only for the coordination, safety, support, and legal/operational purposes that are compatible with the relevant care request and applicable law.

Applicable data protection law, including KVKK and GDPR, may give you rights regarding your personal data, including special category data such as health data. Those rights, and how to exercise them, are described in the DocOnWay Privacy Policy. This notice does not itself define, limit, or grant any right. Reading or acknowledging this notice does not constitute consent to the processing of health data and does not, by itself, establish the legal basis for such processing.

For questions about this notice:
DocOnWay is a service operated by ESSEMED Özel Sağlık Hizmetleri Medikal Turizm ve Ticaret Ltd Şti.
Address: Soğuksu mah 299 sokak No:4/4
Muratpaşa/ANTALYA, 07030, Turkey
E-mail: privacy@doconway.com